Help: Account and Security

Keeping control of your Bebo account.

Passwords

Use a password of at least eight characters that you do not use on any other site. Change it in Settings, or use Forgot password on the home page if you cannot sign in. We will never ask you for your password, by email or in a message.

Changing your email address

Settings, then Account, then Email address. We send a confirmation link to the new address, and the change only takes effect once you follow it. If you no longer have access to your old address, open a support ticket.

Signed-in devices

Settings shows where you are signed in. Sign out of anything you do not recognise, then change your password.

Keep me signed in

If you clear this on the sign-in card, your session ends when you close the browser. Leave it ticked on your own devices only.

Privacy controls

Profile visibility, search visibility, who may draw on your whiteboard, who may see each album, who may message you, and whether your online status is shown are all in Settings under Privacy. Every post also has its own audience control at the moment you write it.

Notifications

Choose exactly which events notify you, and on which channel — on the web, on your phone, or by email. Marketing email is off unless you turn it on, and every email we send has an unsubscribe link.

Blocking

Blocking removes someone from your profile, feed, search results and inbox and stops any further contact. Manage your block list in Settings.

Deactivating and deleting

Deactivating hides your profile and content while keeping everything so you can come back. Deleting is permanent: your profile, posts, photos, messages and dating profile are removed, and cannot be restored. Both are in Settings under Account.

Your data

You can request a copy of the personal data we hold, ask for it to be corrected, or ask for it to be erased. Open a support ticket from the email address on the account and we will respond within the period required by law.

If your account is compromised

Change your password immediately, sign out of all other devices, check your email address has not been changed, and open a support ticket so we can review recent activity.